Frequently Asked Questions

Houston FAQ

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

Exchange by PHONE: Call 800.952.6560. Please have your tickets in hand when calling to exchange your tickets. Once confirming your exchange over the phone, you will be advised to destroy the original tickets as the barcodes will be invalidated and will not be accepted when scanned at the venue.

 

Exchange by fax: 800-329-8587. Please tear your tickets in half and fax them along with your performance options

 

Exchange by mail:
Gexa Energy Broadway at the Hobby Center
P.O. Box 270657
Houston, TX 77277-0657

Close

I’ve lost my ticket to one of my scheduled performances. What can I do?

Please call Gexa Energy Broadway at the Hobby Center at 800.952.6560 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass," which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

Close

I’ve moved recently, how do I change my address?

You can now update your mailing address and other contact information online, by logging into Account Manager.  Address changes in writing can only be made by the account holder. We are not responsible for items not forwarded by the post office.

Close

Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Gexa Energy Broadway at the Hobby Center at 800.952.6560 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the Hobby Center. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.

Close

I would like to change my seating. What do I need to do?

 

Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If you are going to renew on line please select the “CHANGE MY SEATING” button underneath the payment portion of the on line renewal page, then answer the questions according to your needs.

 

 

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. All requests are filled in date received order. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

Close

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Close

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Close

I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties’ involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. 

Close

Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Close

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Gexa Energy Broadway at the Hobby Center show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Close