Houston
 

Subscriber Resources

TERMS AND CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

BENEFITS AND POLICIES

CONTACT US

ONLINE UPGRADES

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within their online account. IMPORTANT: You must have a valid email address to participate. Please add us to your safe senders list so you do not miss any emails from us. If you haven’t used our online system before, need to have your password reset, or need to update your email address, please contact us at 800.952.6560. Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations,therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

PAYMENT PLANS

Break up the cost of your subscription package into three interest-free installments automatically charged to your credit card.

AUTOMATIC RENEWALS

The easiest way to renew your tickets each year! Have peace of mind that your seats are yours season after season. For more information or to enroll in the automatic renewal program, call 800.952.6560 (M-F 10AM-5PM).

LOST TICKETS

Should you lose or misplace your tickets, you can reprint them online! Log on to your account, and click “Manage My Tickets” from the Quick Links menu on the left. Visit HERE for detailed instructions. Alternatively, you can call the Subscriber Hotline at 800.952.6560 (Mon-Fri, 9am-5pm) for assistance. Please note that lost tickets cannot be exchanged.


TICKET TRANSFER

Unable to attend a show? Want to gift your tickets to a loved one? Transfer tickets to a friend or family member via e-mail!*

LEARN MORE ABOUT MANAGING TICKETS ONLINE

ACCESSIBLE SERVICES

The Hobby Center will assist patrons with visual, hearing, and mobility impairments. Please call 713.315.2412. Broadway Across America supports the Americans with Disabilities Act (ADA) and would like to make your theatre experience as enjoyable as possible. Accessible seating areas are solely for people with disabilities and their companions. Patrons who are deaf or hearing impaired may also call our TTY Line at 212.307.2166 (Mon- Fri, 9 am to 5 pm). For more information, please click here!

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon - Fri, 9am - 5pm).

REFUND POLICY

Should you miss your performance, a refund will not be issued.

LATE ARRIVALS AND IMPORTANT SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking accordingly so you do not miss a moment!

NEW BAG POLICY

For your safety and security, all bags are subject to inspection before entering the theater. Please allow extra time prior to your performance. Over-sized bags, luggage and backpacks may not be permitted inside the theater.

PARKING

Please be sure to give yourself plenty of time to arrive at the Theatre. Click HERE for directions and parking information.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age.

CHANGE OF ADDRESS/PHONE/EMAIL

To ensure you continue to receive important information on a timely basis, please send changes to your email, phone number or address to: Broadway at the Hobby Center, 729 7th Avenue, 6th Floor, New York, NY 10019 or email us at HoustonServices@BroadwayAcrossAmerica.com. You can also log into your account to make note of your new address.


LIMITED VIEW SEATS

Limited View seats may have an incomplete view of the stage due to the position of the seats or something may be in your line of sight – such as speakers, railings or the sound board. By purchasing Limited View seats with the HOULIMITEDVIEW Promo Code, you accept that you may have an incomplete view of the stage.


TICKET LIMITS

There is an eight (8) ticket limit per account, billing address or credit card. Orders that exceed this limit will be cancelled without notice, including multiple orders with the same account, billing address or credit card.


*Subject to availability

FEES

17/18 SEASON

The price of a 6 show subscription seat reflects the ticket price as well as $35 in handling fees, a total of $27 in facility fees, all applicable taxes, and, if applicable, the Premium Subscription Fee noted below. In planning a season, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. All sales are final. No Refunds. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.



Premium subscriptions (Orchestra; Mezzanine A–G; Boxes 1–8, 10) include an additional $110 fee for each seat purchased. Premium subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Additional benefits for Premium subscribers include parking vouchers (parking is subject to availability) and drink vouchers.

ADDITIONAL TICKETS

TO ORDER ADDITIONAL TICKETS

Additional ticket requests are processed in the order in which they are received. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public, however, you may place your order at any time prior to the performance (subject to availability). Show dates, on-sale dates, times, prices and artists are subject to change without notice. Tickets are purchased under Broadway Across America season ticket privileges and are subject to the terms and conditions of that relationship. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. No refunds. Limit 8 additional tickets for most shows, per household.

A strict limit of two (2) additional tickets per account applies for HAMILTON (April 24- May 20). Any ticket purchased over this limit will be cancelled without notice.

Please note: The window to buy additional HAMILTON tickets has closed.


LEARN MORE ABOUT MANAGING TICKETS ONLINE


EXCHANGE YOUR TICKETS

EXCHANGING TICKETS

Subject to availability, Season Subscribers have the privilege of exchanging tickets for a different performance of the same show. While comparable seating cannot be guaranteed, all exchanges will be made from the best available seating within your desired price level. Please note, if you exchange your seats to a performance/section that is different than your seat’s original price level, the difference in pricing must be paid and differences in price will not be refunded to you or applied to any other transaction. However, when exchanging from a lower to a higher-priced performance or into VIP Seating, the price difference must be collected when processing the exchange. Exchanges made over the phone incur a $3 exchange fee. Exchanges must be processed at least 48 hours prior to your performance for performances Tuesday through Saturday or by 5pm on Friday for Sunday performances. Please note: ticket exchanges for DISNEY'S THE LION KING and HAMILTON must be completed no later than 72 hours prior to your performance.



LEARN MORE ABOUT MANAGING MY ACCOUNT ONLINE

HAMILTON INFORMATION



Please note: The window to buy additional HAMILTON tickets has closed.

Exchanges will still be available after July 25th while supplies last. Exchanges are based upon availability and comparable seating cannot be guaranteed. Additional costs may also be incurred if exchanging into a higher price level. Online exchanges must be completed using a desktop or laptop computer and are not compatible with mobile devices, including tablets.

eTickets for HAMILTON must be presented on a mobile device for entry to the theater and cannot be printed from your subscriber account.

If you are currently signed up for eTickets and prefer to receive printed tickets in the mail, instead of using mobile delivery, please call the Subscriber Hotline at 800.952.6560. If we do not receive your response by July 27th, your delivery method for HAMILTON will remain as MOBILE.

Set Up My Mobile Tickets

  1. In your mobile device browser, go to BroadwayattheHobbyCenter.com
  2. Find the SUBSCRIPTIONS tab at the top and click MANAGE MY TICKETS.

  3. Find the Menu in the top right hand corner. Go to 'SUBSCRIPTIONS' and then go to 'MANAGE MY ACCOUNT'. In the bottom right hand corner click ‘Mobile Site to switch.


  4. Log into your account by entering an account number/e-mail address and password.


  5. Click on your Upcoming Event or select VIEW ALL at the bottom of your list of Upcoming Event



  6. Check the Box for the specific performance.

  7. Then review your choice and Click on the box.


  8. Depending on if you are Android or iPhone this is what each will look like.
    ANDROID


  9. iPHONE


  10. iPhone users are able to ADD to PASSBOOK and this is what they will get.


Log in to Manage My Tickets

Broadway at the Hobby Center is presented by the Hobby Center Foundation. Sales tax exempt pursuant to Texas Tax Code Section 151.3101 (a)(3). Broadway Across America is an agent of and production services provider for the Hobby Center Foundation.

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