Broadway Across America

COVID-19 Credit Terms and Conditions

Fiddler on the Roof & Charlie and the Chocolate Factory

Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you received. Credits will be applied to all applicable accounts on or about May 5, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional, group sales, and eCLUB tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway at the Hobby Center performances (including season subscriptions, additional subscription tickets, eCLUB tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.952.6560 or log in to your account at https://am.ticketmaster.com/ccethou. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Clicking the “CREDIT MY BROADWAY ACCOUNT” button in the email you received to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway at the Hobby Center. Broadway at the Hobby Center is not responsible for the ticketing practices put in place by secondary ticket providers.

Hamilton

Credit will be issued when you select the “CREDIT MY BROADWAY ACCOUNT” option in your form submission or automatically if you do not respond by the June 26, 2020 deadline referred to above. Credits will be applied to all applicable accounts on or about June 29, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional, group sales, and eCLUB tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway at the Hobby Center performances (including season subscriptions, additional subscription tickets, eCLUB tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.952.6560 (Subscribers) or 1.866.880.9572 (Non-Subscribers) or log in to your account at https://am.ticketmaster.com/ccethou (Subscribers) or https://am.ticketmaster.com/baaheclub/ (Non-Subscribers). In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Selecting “CREDIT MY BROADWAY ACCOUNT” to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway at the Hobby Center. Broadway at the Hobby Center is not responsible for the ticketing practices put in place by secondary ticket providers.

COVID-19 Donation Terms and Conditions

Fiddler on the Roof, Charlie and the Chocolate Factory

The Hobby Center Foundation is a 501(c)3 tax-exempt organization. Your donation will be tax-deductible to the extent allowed by law. The Hobby Center will send you a tax receipt by January 31, 2021.

Hamilton

The Hobby Center Foundation is a 501(c)3 tax-exempt organization. Your donation will be tax-deductible to the extent allowed by law. The Hobby Center will send you a tax receipt by January 31, 2021. Selecting the “DONATE THE VALUE OF MY TICKETS” option instead of receiving a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have made this selection and the donation is applied, that refund is deemed to have been paid to and received by you.

COVID-19 Refund Terms and Conditions

Fiddler on the Roof & Charlie and the Chocolate Factory

If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment. Your refund will not include any per ticket or per order service, handling and/or processing charges paid on subscription additional, group sales, or eCLUB tickets. Refunds will be processed on or about May 6, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway at the Hobby Center. Broadway at the Hobby Center is not responsible for the refund practices put in place by secondary ticket providers.

Hamilton

If you elect to receive a refund, our team will refund the value of your tickets to your original method of payment on or about July 8, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway at the Hobby Center. Broadway at the Hobby Center is not responsible for the refund practices put in place by secondary ticket providers.