Frequently Asked Questions


Where can I find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

General subscribers information.

For existing Subscription Ticket Holders, please click HERE.

For your subscriber resources, please click HERE.

Learn More about managing your tickets online by clicking HERE.


I have an emergency regarding my performance tonight/this weekend and the Service Center is closed. Who can I contact?

We understand emergencies arise. Please contact the Hobby Center box office at 713-315-2525 to see how we can assist you.

I am having trouble getting the seating map to load. What do I do?

You may need to update or install Adobe Flash Player. Choose your preferred web browser below for helpful instructions.

Chrome https://support.google.com/chrome/answer/6258784
Firefox https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html
Internet Explorer https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html
Safari https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

How do I purchase tickets to Broadway Across America shows in other cities?

If you wish to purchase additional tickets in another Broadway Across America city, please call the subscriber hotline at 800.952.6560 (Mon-Fri 9am to 5pm).

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Non Subscribers

How do I purchase Subscription tickets?

You can purchase Subscription tickets for the Broadway at the Hobby Center series:

  1. Online by clicking HERE.
  2. By phone at 800.952.6560
  3. At the Hobby Center Box Office (Mon-Fri 10am-6pm, Sat-Sun 11am-4pm)

How do I purchase tickets for an individual show?

Broadway at the Hobby Center strongly urges all patrons to purchase tickets through an authorized ticketing outlet.

Authorized ticket outlets:

1.  Hobby Center Box Office (Mon-Fri 10am-6pm, Sat-Sun 11am-4pm)

2.  BroadwayAtTheHobbyCenter.com or Ticketmaster.com

3.  By phone at 1.800.982.ARTS (2787)

4.  Other Ticketmaster outlet locations

How can I receive priority access to tickets before the on sale date?

Be among the first in line for Broadway at the Hobby Center non-subscription tickets, news and special offers by joining our eCLUB! The eCLUB is an electronic mailing list that is free to join. Click here to sign up!

How can I reserve tickets for a group of 10 or more?

Contact our Group Sales department at 888.451.5986 (Mon-Fri 10am to 5pm). For more information click here.

Do you offer ADA seating for the season and/or individual show(s)?

Yes!  Accessible seating is available for both season and individual performances.  You can purchase accessible seating online at BroadwayAtTheHobbyCenter.com or Ticketmaster.com, by phone or at the Hobby Center Box Office.  Broadway at the Hobby Center supports the Americans with Disabilities Act (ADA) and would like to make your theatre experience as enjoyable as possible. Accessible seating areas are solely for people with disabilities and their companions. For more information, please click HERE or call 713.315.2412.

Do you offer Captioned or Audio Described performances?

Yes!  Patrons who are deaf or hearing impaired may call our TTY Line at 212.307.2166 (Mon - Fri, 9 am to 5 pm).  Captioned performances are on Saturday Matinee’s. Audio described performances are also available. If you want to purchase a Season Subscription, please call our Subscriber Hotline at 800.952.6560 for details.  If you are interested in an individual show, the Hobby Center will assist patrons with visual, hearing, and mobility impairments.  Please call 713.315.2525, option 4 for more information.

How can I view a seating chart for the venue?

For a seating chart of the Hobby Center, please click HERE

At what age can my children attend shows?

We recommend that children under 5 not attend the shows unless otherwise stated.  Every person must have a ticket regardless of age to attend. While most of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.

Where can I find driving directions and parking information?

Click HERE for information about driving directions and parking at the Hobby Center.  

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Contact Us

If your question has not been answered, please contact Broadway in Houston Customer Service so that we may be able to speak with you personally.

Contact Us

Broadway at the Hobby Center is presented by the Hobby Center Foundation. Sales tax exempt pursuant to Texas Tax Code Section 151.3101 (a)(3). Broadway Across America is an agent of and production services provider for the Hobby Center Foundation.

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