Houston

Subscriber Resources

TERMS AND CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

BENEFITS AND POLICIES

CONTACT US

ONLINE UPGRADES

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within their online account. IMPORTANT: You must have a valid email address to participate. Please add us to your safe senders list so you do not miss any emails from us. If you haven’t used our online system before, need to have your password reset, or need to update your email address, please contact us at 800.952.6560. Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations,therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

PAYMENT PLANS

Break up the cost of your subscription package into three interest-free installments automatically charged to your credit card.

AUTOMATIC RENEWALS

The easiest way to renew your tickets each year! Have peace of mind that your seats are yours season after season. For more information or to enroll in the automatic renewal program, call 800.952.6560 (Mon - Fri, 9am to 5pm).

SMS TEXTING

We don’t want you to a miss thing- Sign up for our new mobile alerts to stay in the know! Be notified when your exclusive benefits kick in such as access to additional tickets or seat upgrades. Learn about your new season line-up the minute the news is out. Get reminders about upcoming deadlines to ensure your seats remain yours season after season. We will even text you traffic and weather alerts. We’ve got YOU covered. Sign up at BroadwayAcrossAmerica.com/SMS.

LOST TICKETS

Should you lose or misplace your tickets, you can access your account to either view your tickets electronically on your mobile device or reprint them online. Click HERE to learn more about managing your tickets online. Alternatively, you can call us at 800.952.6560 (Mon-Fri, 9am-5pm), or stop by the Hobby Center Box Office with Photo ID.


TICKET TRANSFER

Unable to attend a show? Want to gift your tickets to a loved one? Transfer tickets to a friend or family member via e-mail!*

LEARN MORE ABOUT MANAGING TICKETS ONLINE

ACCESSIBLE SERVICES

The Hobby Center will assist patrons with visual, hearing, and mobility impairments. Please call 713.315.2412. Broadway Across America supports the Americans with Disabilities Act (ADA) and would like to make your theatre experience as enjoyable as possible. Accessible seating areas are solely for people with disabilities and their companions. Patrons who are deaf or hearing impaired may also call our TTY Line at 212.307.2166 (Mon- Fri, 9 am to 5 pm). For more information, please click here!

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon - Fri, 9am to 5pm).

When using your network benefits to exchange tickets into another city, the ticket exchange must be requested no later than two weeks prior to the performance in your home market. Requests after that point will not be guaranteed.

REFUND POLICY

Should you miss your performance, a refund will not be issued. We may attempt to accommodate you with seats to another performance of the same show subject to availability and show discretion for all titles.

LATE ARRIVALS AND IMPORTANT SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking accordingly so you do not miss a moment!

SECURITY AND BAG CHECK

For your safety and security, all bags are subject to inspection before entering the theater. Please allow extra time prior to your performance. Over-sized bags, luggage and backpacks may not be permitted inside theater.

Walk through Metal Detectors are also used as part of this security check.

Patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, laptops, laser pointers, backpacks, knives, mace, pepper spray, weapons of any type, unauthorized noise makers, glitter, confetti, streamers, helium balloons, parcels or packages, inflatables, skateboards, hoverboards, selfie sticks, GoPros, or large bags of any kind.

PARKING

Please be sure to give yourself plenty of time to arrive at the Theatre. Click HERE for directions and parking information.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age.

CHANGE OF ADDRESS/PHONE/EMAIL

To ensure you continue to receive important information on a timely basis, you can log into your account to make note of your new address or email us at HoustonServices@BroadwayAcrossAmerica.com. You can also send changes to your email, phone number or address to: Broadway at the Hobby Center, 729 7th Avenue, 6th Floor, New York, NY 10019.


LIMITED VIEW SEATS

Limited View seats may have an incomplete view of the stage due to the position of the seats or something may be in your line of sight – such as speakers, railings or the sound board. By purchasing Limited View seats, you accept that you may have an incomplete view of the stage.


TICKET LIMITS

There is an eight (8) ticket limit per account, billing address or credit card for most shows. Orders that exceed this limit will be cancelled without notice, including multiple orders with the same account, billing address or credit card.


*Subject to availability

FEES

2018-2019 SEASON

The price of a 7 show subscription seat reflects the ticket price as well as $35 in processing fees, a total of $35 in facility fees, all applicable taxes, and, if applicable, the Premium Subscription Fee noted below. In planning a season, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. All sales are final. No Refunds. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.



Premium subscriptions (Orchestra; Mezzanine A–G; Boxes 1–8) include an additional $125 fee for each seat purchased. Premium subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Additional benefits for Premium subscribers include self-parking vouchers (parking is subject to availability), drink coupons valid for $5 off any beverages, and more. Self-parking and drink coupons are only distributed for season performances.

ADDITIONAL TICKETS

TO ORDER ADDITIONAL TICKETS

Additional ticket requests are processed in the order in which they are received. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public, however, you may place your order at any time prior to the performance (subject to availability). Show dates, on-sale dates, times, prices and artists are subject to change without notice. Tickets are purchased under Broadway Across America season ticket privileges and are subject to the terms and conditions of that relationship. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. No refunds. Limit 8 additional tickets for most shows, per household. Subscriber Additional Tickets purchased online or over the phone will include a $10.00 per ticket service fee.

If you wish to purchase additional tickets in another Broadway Across America city, please call the subscriber hotline at 800.952.6560 (Mon-Fri 9am to 5pm).



LEARN MORE ABOUT MANAGING TICKETS ONLINE


EXCHANGE YOUR TICKETS

EXCHANGING TICKETS

Subject to availability, Season Subscribers have the privilege of exchanging tickets for a different performance of the same show. While comparable seating cannot be guaranteed, all exchanges will be made from the best available seating within your desired price level. Please note, if you exchange your seats to a performance/section that is different than your seat’s original price level, the difference in pricing must be paid. When exchanging from a lower to a higher-priced performance or into VIP Seating, the price difference must be collected when processing the exchange. Exchanges must be processed at least 48 hours prior to your performance for performances Tuesday through Saturday or by 5pm on Friday for Sunday performances. Please note: ticket exchanges for The Phantom of the Opera, Aladdin, and The Book of Mormon must be completed no later than 72 hours prior to your performance.

Online exchanges must be completed using a desktop or laptop computer and are not compatible with mobile devices, including tablets.



LEARN MORE ABOUT MANAGING MY ACCOUNT ONLINE


VIEWING MOBILE TICKETS

  1. Visit BroadwayattheHobbyCenter.com from your mobile device and click MANAGE MY SUBSCRIPTION.


  2. Sign into your account.


  3. Select View & Manage Tickets.


  4. Select the event.


  5. a. Apple Phones
  6. Select View Barcode when you are ready to scan your ticket. You can also add your ticket to Apple Wallet in advance of the event. PLEASE NOTE: Once you select View Barcode or Add to Apple Wallet, any previously printed tickets will become invalid. Also, if you exchange your ticket after adding it to Apple Wallet, the “old ticket”- though invalid - will still be saved in your Apple Wallet until you delete it.

    To add your ticket to Apple Wallet, simply click Add in the upper right hand corner.


    5. b. Android Phones
    PLEASE NOTE: Once you select View Barcode, any previously printed tickets will become invalid.

Log in to Manage My Tickets

JOIN MOBILE ALERTS & SYNC OUR CALENDAR

Sign up to receive messages with us! Click the button below to sign up to be notified via text message when emergencies happen or important dates arise. All you need is the email address associated with your subscription account and a mobile cell phone!

SIGN UP
Sign up to receive text messages with us by visiting BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participant can text "STOP" to 98693. Message and data rates may apply.

You consent to receive text messages by automated means. Signing up to receive text messages is not a condition of purchase. Please review our additional Terms and Conditions.

Our Mobile Alerts number is 98693.
Save our number to your mobile phone. That way, you'll know it's from us when we reach out.

Please note: if your Subscriber Account holds more than one email address or mobile phone number listed, only the first email address/mobile phone number signed up will be able to opt into the Mobile Alerts Program.


LEARN MORE


Don't miss an opportunity! Get real-time calendar reminders on your mobile device for exclusive sale opportunities and upcoming events. Use password Hobbycenter2018 to gain access.

SYNC YOUR CALENDAR

Broadway at the Hobby Center is presented by the Hobby Center Foundation. Sales tax exempt pursuant to Texas Tax Code Section 151.3101 (a)(3). Broadway Across America is an agent of and production services provider for the Hobby Center Foundation.

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